Relations with stakeholders
Ansaldo STS has presented the different ways of how it interacts with its stakeholders in the table below, distinguishing between:
- information sessions: one-way communication by the company to the stakeholders;
- consultation/dialogue: when the company asks for the stakeholders' opinions (e.g., through surveys, polls, focus groups, etc.) or sets up permanent discussion groups;
- partnerships: specific projects carried out and/or managed with the stakeholders.
This description is useful to understand how to improve the interaction methods with the different stakeholder categories to gradually increase the opportunities for dialogue and partnerships to create shared value.
In 2014, the main engagement activities with the various categories of stakeholders were:
- the materiality analysis;
- customer satisfaction surveys;
- personnel involvement initiatives carried out through different projects:
- “Knowledge Owners” programme to select and develop talent
- “Project team effectiveness” coaching session for international work teams
- “360° for managers”, an assessment of each manager by a group of their peers
- External relations activities
- Investor relations activities
- Research projects with Italian and EU institutions
- Agreements and partnerships with universities
Involvement of local communities: social and environmental impacts
Ansaldo STS' active role varies depending on the type of project and part played in handling relations with the local communities, be they the municipal authorities, citizen associations, users of the metros and trains, companies or local labour.
It complies with the site environmental management procedures for the environmental aspects of its projects, starting with an initial analysis of the works planned, discussed and agreed with the subcontractors as well. The next stage is preparation of a monitoring plan to ensure ongoing compliance with the law and to avail of all those opportunities to limit the impact of setting up a work site. Sometimes, the customer (public sector body) defines specific characteristics of the work after assessments have been made of its impact on the environment, the society and health and safety. In this case, Ansaldo STS studies and presents the best possible solutions.
Ansaldo STS is actively involved in programmes to communicate and interact with the communities affected by its works in various ways:
- it joins committees representing the local stakeholders;
- it promotes communication between the local authorities and citizens;
- it engages in direct communication;
- it takes part in programmes to develop local communities.